... When they step out, we step in!


SERVICE ADVISOR COVER
offering Midlands motor retailers much needed support

Calibre Group is delighted to launch an intelligent solution addressing the problem of an absent Service Advisor during holidays, sickness or other reason.

Our people simply step in when your people step out.

As a well established interim Cover business, we are very excited to add this new dimension to our portfolio, enhancing the support we already provide for our partners.

Our Service Advisor covers Aftersales departments in blocks of 5 days which can include weekends with a rota between the hours of 7am and 7pm.

The top 5 areas service advisors themselves tell us they need help are:

•  EVHC follow ups
•  Pre-Calls / Half-Time calls
•  Booking-in customers
•  Organising courtesy cars
•  Answering the phone!

Ensuring your customers receive exceptional service is our top priority and we will therefore support you in any way we can to maintain the smooth running of your Aftersales Department.
We are already taking bookings within the Midlands region whilst we grow our team to meet market demand elsewhere.
After months of searching, screening assessment and induction, we are proud to announce Fay Adams as our first Interim Service Advisor.
“I’m very excited to be involved with developing and launching this new initiative from the very beginning”.

Welcome to the Calibre family Fay!
Fay is a professional and experienced Service Advisor who joins us from a high volume Aftersales department.  She is based in Birmingham so able to cover a large number of sites in Central England.

Her primary job is to make life easier for the service departments she covers, helping to release the pressure on the existing team, especially during staff shortages.

Fay has already been shadowing in a range of brands to learn their differing processes and protocols and has not got her first placement in a busy Land Rover business.

Early feedback from Service Managers and Service Advisors has been superb and they've all said they would welcome her back in a flash!
  
  For more information about this exciting new service, please contact us:

Tel: 020 8368 7344 /  Email:  sabina@calibregroup.co.uk